Case Study: Windstream hosted Solutions

With an Eaton in place, Windstream Hosted Solutions is able to ensure reliable service.

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Background

As a leading provider of advanced network communications to businesses nationwide, Windstream Hosted Solutions operates 27 data centers across the U.S. The FORTUNE 500 company is dedicated to delivering customized, powerful, robust IT and telephony solutions, with an offering that includes cloud computing, managed services, business continuity, network security and unified communications.

Windstream Hosted Solutions uses Eaton

Challenge

Within its 36,000-square-foot flagship Raleigh, N.C., data center, Windstream Hosted Solutions hosts the operations of more than 1,500 customers in industries ranging from financial to pharmaceutical to research. Housing anywhere from half of a cabinet to 70 cabinets’ worth of equipment for each client, It is absolutely vital that Windstream Hosted Solutions is able to maintain continuous uptime. While any data center outage has the potential to be disastrous, downtime can be especially devastating within a multi-tenant data center (MTDC). In this type of mission- critical environment, unplanned downtime can impact dozens or even hundreds of customers, depending on the size of the facility.
The diversity created by variations in customer design, architecture requirements and business models can also prove challenging to MTDC providers.

Luis Valentino: By partnering with Eaton, we are able to maximize uptime for our customers. We have excellent equipment, plus great technicians providing all of the service and maintenance that we need. They are taking care of our units so our units take care of us.
Eaton 9315 UPS

Eaton 9315 UPS

The Eaton 9315 UPS provides proven backup power and scalable battery runtimes for large data centers, facilities and other critical applications.
 

Solution

Despite the demanding MTDC environment, Windstream Hosted Solutions is able to successfully rise above potential threats against uptime with the help of Eaton. With 10 Eaton uninterruptible power systems (UPSs) deployed in the Raleigh facility alone—and additional units at the company’s other sites—Windstream Hosted Solutions relies on Eaton not only for exceptional power protection solutions, but for an unparalleled level of service.

“By partnering with Eaton, we are able to maximize uptime for our customers,” reveals Louis Valentino, director of operations for 12 of the company’s 27 nationwide data centers, including the Raleigh location. “We have excellent power protection equipment, plus great technicians providing all of the service and maintenance that we need. They are taking care of our units so our units take care of us in the event of a problem.”

With the Eaton 9315 UPS safeguarding the N+1 environment, Windstream Hosted Solutions has been impressed with the units’ exceptional reliability, simplicity of use, and the ability to easily integrate with the company’s own monitoring tools. In addition, Valentino values the longevity of the systems.

Eaton and Windstream Hosted Solutions Partnership

Results

Thanks to the Eaton UPSs and service plan, Windstream Hosted Solutions is able to focus on the demands of its business with no worries about downtime. “These folks are so amazing,” Valentino says, “from the management to the sales reps to the technicians. It’s not a business relationship with Eaton, it’s a partnership.”
 

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Location:
Raleigh, N.C., Charlotte, N.C. and Richmond, V.A.

Segment:
Multi-Tenant Data Center

Coverage:
7x24 Flex Plan W/4-Hour Response

Solution:
Eaton 9315, Extended Battery Cabinet