

Background
As a leading provider of advanced network communications to businesses nationwide, Windstream Hosted Solutions operates 27 data centers across the U.S. The FORTUNE 500 company is dedicated to delivering customized, powerful, robust IT and telephony solutions, with an offering that includes cloud computing, managed services, business continuity, network security and unified communications.

Challenge
Within its 36,000-square-foot flagship Raleigh, N.C., data center, Windstream Hosted Solutions hosts the operations of more than 1,500 customers in industries ranging from financial to pharmaceutical to research. Housing anywhere from half of a cabinet to 70 cabinets’ worth of equipment for each client, It is absolutely vital that Windstream Hosted Solutions is able to maintain continuous uptime.
While any data center outage has the potential to be disastrous, downtime can be especially devastating within a multi-tenant data center
(MTDC). In this type of mission- critical environment, unplanned downtime can impact dozens or even hundreds of customers, depending on the size of the facility.
The diversity created by variations in customer design, architecture requirements and business models can also prove challenging to MTDC providers.


Eaton 9315 UPS
The Eaton 9315 UPS provides proven backup power and scalable battery runtimes for large data centers, facilities and other critical applications.
Solution
Despite the demanding MTDC environment, Windstream Hosted Solutions is able to successfully rise above potential threats against uptime with the help of Eaton. With 10 Eaton uninterruptible power systems (UPSs) deployed in the Raleigh facility alone—and additional units at the company’s other sites—Windstream Hosted Solutions relies on Eaton not only for exceptional power protection solutions, but for an unparalleled level of service.
“By partnering with Eaton, we are able to maximize uptime for our customers,” reveals Louis Valentino, director of operations for 12 of the company’s 27 nationwide data centers, including the Raleigh location. “We have excellent power protection equipment, plus great technicians providing all of the service and maintenance that we need. They are taking care of our units so our units take care of us in the event of a problem.”
With the Eaton 9315 UPS safeguarding the N+1 environment, Windstream Hosted Solutions has been impressed with the units’ exceptional reliability, simplicity of use, and the ability to easily integrate with the company’s own monitoring tools. In addition, Valentino values the longevity of the systems.

Results
Thanks to the Eaton UPSs and service plan, Windstream Hosted Solutions is able to focus on the demands of its business with no worries about downtime. “These folks are so amazing,” Valentino says, “from the management to the sales reps to the technicians. It’s not a business relationship with Eaton, it’s a partnership.”
Product List

- PC, Workstation & Home AV UPS
- Eaton 3S (350-750 VA)
- Eaton 5S (550 - 1500VA)
- Network, Server & Storage
- Eaton 5 Series
- Eaton 5SC (500 - 1500VA)
- Eaton 5P (750-3000 VA)
- Eaton 5P Rack (550-3000 VA)
- Eaton 5PX (1000-3000 VA)
- Eaton 9130 (700-3000 VA)
- Eaton 9PX overview
- Eaton 9PX (700-3000 VA)
- Eaton 9PX (5-11 kVA)
- Eaton 9170+ (3-18 kVA)
- Eaton 9155 (8-15 kVA)
- Eaton RACKPACKIT (6 kVA)
- Data Center & Facility UPS
- BladeUPS (5-60 kW)
- Eaton 9355 (10 - 30 kVA)
- Eaton Emergency Lighting UPSs - (8-200 kVA)
- Eaton 93E (20 - 60 kVA)
- Eaton 93PM (10-400 kW)
- Eaton 9390 (20-160 kVA)
- Eaton 9390IT (40 kVA)
- Power Xpert 9395 (200-1200 kVA)
- Industrial & Marine UPS
- Eaton FERRUPS (500 VA-18 kVA)
- Eaton FERRUPS RM 60Hz (1.4-7.0 kVA)
- Eaton 9155 Marine (8-30 kVA)
- Eaton 9355 Marine (8-40 kVA)
- Eaton 9PHD Marine (30-200 kVA)
- Power Xpert 9395 Marine (225-1100 kVA)
- Power Distribution
- Rack-mounted Power Distribution
- Floor-based Power Distribution
- Surge Suppression
- Services
- UPS Services
- Batteries
- Remote Monitoring
- Power Management
- Software
- Intelligent Power Manager (IPM)
- Intelligent Power Protector (IPP)
- Connectivity
- Encls, Racks, Cages & Airflow Mgmt
- Airflow Management & Cooling Solutions
- Racks, Enclosures & Cages
- RS Enclosure
- Power Conditioning
- DC Power
- Technical & Office Furniture
- Command Consoles
- Office Furniture
- Lab Furniture
- Legacy Products
Raleigh, N.C., Charlotte, N.C. and Richmond, V.A.
Segment:
Multi-Tenant Data Center
Coverage:
7x24 Flex Plan W/4-Hour Response
Solution:
Eaton 9315, Extended Battery Cabinet