New Powerware customer in Ivory Coast

Premium quality products and local presence attract new customers

Ivory Coast Telecom, part of France Telecom, has chosen Powerware UPSs as its new power protection solution. Headquartered in Abidjan, Ivory Coast Telecom offers fixed line and internet services to millions of local customers.

The local Eaton sales forces presented the Eaton product portfolio, highlighting the premium quality of the three-phase Powerware products. The deal showcases the previous MGE Office Protection Systems office in Ivory Coast, which is now successfully extending its offering to include Powerware products. Combination of MGE Office Protection Systems and Powerware products provide customers with real alternative solutions.

Eaton’s size, professionalism and the features offered by its products convinced Ivory Coast Telecom to order nine Powerware 9390 units to protect the power supply to its mission critical telecommunication equipment.

Eaton’s reputation also played an important role. Powerware products are approved by the French parent company and, therefore, there were no issues regarding specification. The quality of products and services were already recognised.

“It is a great advantage that France Telecom already recognises Powerware products which are also ISO certified. We knew we could count on the professionalism of Eaton people and quality of the products. All these aspects make possible future deals much easier,” says Mr. Narcisse Danho of Ivory Coast Telecom.

The Ivory Coast office aims to reinforce and leverage Eaton’s direct presence in the Sub-Saharan area. The efforts are indisputably showing great results.

“It is excellent to be among the first to bring customers in this area the choice of premium products,” says Eaton’s Sub-Saharan Sales Manager Aboubacar Fofana. “We also realise that if we want customers to recognise us as a solid player in the local UPS market, we need to be extremely cautious with after-sales support, availability of spares parts, and training for customers’ local engineers to be able to maintain the units and fully benefit from them,” he continues. “Service will be a key factor for us. We do our best to meet customers’ expectations. By providing them with excellent service, we secure co-operation in the future as well,” Fofana concludes.