Eaton 9390 - Support
Questions about a product you own?
Toll Free: 1 800 843 9433
International: +1 919 871 1800
Support for this product is available 7x24
E-mail (Hardware): LargeUPSTS@Eaton.com
E-mail (Software & Connectivity): Software&ConnectivityTS@eaton.com
To view unit service history or to schedule service online, please visit eaton.com/MySupport
Questions before you buy?
Toll Free: 1 800 356 5794 Option 2, Option 1
International: +1-828-651-0760 Option 2, Option 1
Monday - Thursday: 8:00 a.m. to 7:00 p.m. Eastern Time
Friday: 8:00 a.m. to 6:00 p.m. Eastern Time
E-mail: InsideSalesEngineerUPS@eaton.com
Training:
UPS Fundamentals Training for the Eaton 9390
UPS First Responder Training for the Eaton 9390
View all Training Options
Warranty and service plan features included with new unit
| Factory Warranty1 |
| Duration of warranty | 1 yr |
| Start-up | (5x8) |
| Parts and labor for electronics |  |
| 7x24 Customer Reliability Center triage and dispatch |  |
| 7x24 Technical support access |  |
| MySupport web access to account and service site history information (UPS only) |  |
| Service Protection Plan (1yr2) |
| 7x24 on-site corrective maintenance; parts and labor for electronics |  |
| Standard 8-hour response |  |
| eNotify remote monitoring (w/ monthly monitoring summary report) |  |
| Service priority status |  |
To purchase additional services, please contact 800.843.9433
1. The period covered in this warranty for product installed (and currently located) in the 50 United States and District of Columbia is 12 months from the date of product start-up or 18 months from date of product shipment, whichever occurs first, for parts coverage and 90 days from the date of product start-up for labor coverage. The period covered by this warranty for product installed (and currently located) outside of the 50 United States and District of Columbia is 12 months from the date of product start-up or 18 months from date of product shipment, whichever comes first, for parts coverage.
2. The period covered by this service plan is 12 months from the date of product start-up or 18 months from date of product shipment, whichever occurs first