Questions about a product you own?
Call toll Free: 1 800 356 5737 or complete this quick form
To view unit service history or to schedule service online, please visit eaton.com/MySupport
Questions before you buy?
Toll Free: 1 800 356 5794 Option 2, Option 1
International: +1-828-651-0760 Option 2, Option 1
Monday - Friday: 8:00 a.m. to 6:00 p.m. Eastern Time
Eaton BladeUPS Firmware Updates
Keep your Eaton BladeUPS working at its best with the latest firmware updates.
Download BladeUPS Firmware Updates
Turnkey Installation Services:
Turnkey Installation Services for the Eaton BladeUPS
Warranty and service plan features included with new unit
|Duration of warranty||18 mos|
| Parts and labor for electronics|
| 7x24 Customer Reliability Center triage and dispatch|
| 7x24 Technical support access|
| MySupport web access to account and service site history information (UPS only)|
| Depot exchange|
1. The period covered in this warranty for product installed (and currently located) in the 50 United States and District of Columbia is 18 months from date of product shipment. Eaton warrants that the Product and battery (individually and collectively, the Warranted Items) are free of defects in material and workmanship. If, in the opinion of Eaton, a Warranted Item is defective and the defect is within the terms of this Warranty, Eatons sole obligation will be to repair or replace such defective Warranted Item (including providing service, parts and labor, as applicable), at the option of Eaton. The Warranted Item will be repaired or replaced at an Eaton site or such other location as determined by Eaton.
=Included featureO=Optional feature
|Features|| Service Plans|
| || PowerTrust |
| ProActive|| PowerTrust |
| Parts and Labor for Electronics||Custom service|
| Parts and Labor for Batteries||O||O||O||O|
| 5x8 On-Site Corrective Maintenance|| || || |
|7x24 On-Site Corrective Maintenance|| |
| Next Business Day Response|| || || |
|8-Hour Response|| |
|4-Hour Response|| || O|| O|| O|
| 2-Hour Response|| ||O|| O|| O|
|5x8 UPS Preventive Maintenance Visit||1 per year||O||1 per year||O|
|7x24 UPS Preventive Maintenance Visit||O||1 per year||O||2 per year|
|Battery Preventive Maintenance Visit||O||O||1 per year||2 per year|
|PredictPulse remote monitoring|
|Discounted Spare Parts & Upgrade Kits & T&M|| ||30%||30%||30%|
Eaton's most popular on-site UPS support plans come standard with the above features. Additional preventive maintenance visits can be added toany packaged plan. Flex Support Plans should be used whenever a standard packaged service plan doesn't exactly match your needs.