News Releases - 2016
Date: 20 July 2016
Eaton Partners with RMD Ltd to Enhance Customer Support Network in Scotland
SLOUGH …Eaton is pleased to announce that it has appointed RMD Ltd - an independent specialist in data centre and server room infrastructure, as a service partner for Scotland. The partnership allows the power management company to ensure that its customers in Scotland can benefit from quick access to local installation and maintenance services from Eaton-trained engineers in order to optimise the uptime of their installation and guarantee business continuity.
“We have seen an increase in demand within the UPS market in Scotland and are excited to partner with RMD Ltd to extend our reach in the area. With the support of a local service partner, Eaton is now ideally positioned to provide customers with flexible power management solutions that meet their long and short term needs,” says Steve Spicer, UK Service Business Manager, Eaton.
As an Eaton Authorised Service, Partner RMD Ltd provides on-site services to Eaton’s customers. Its engineers have an in-depth knowledge of Eaton’s solutions and have been trained to quickly and efficiently solve any hardware issues using Eaton’s proven and comprehensive support methodology. This guarantees that all customers can receive high quality support, as if delivered by Eaton. In addition, RMD Ltd can offer a complete Eaton solution incorporating all product ranges from power to rack, and is able to handle the installation and ongoing maintenance in order to provide customers with a complete Eaton power solution.
Before, providing a speedy response to maintenance issues could be challenging due to the location of customers’ sites across Scotland. Now, however, RMD Ltd’s local service network is able to ensure that an Eaton-trained engineer will be on site within four hours to resolve any issues.
“As an Eaton Authorised Service Partner, not only are we able to provide a quick response to any customer issues, but also the reassurance that comes with Eaton being one of the top UPS manufacturers in the UK,” says Gavin Maxwell, Managing Director, RMD Ltd. “RMD has been an Eaton reseller for over 20 years, and now we are proud to be the first company in Scotland to be given the privilege of doing service work on Eaton equipment.”
Eaton’s electrical business is a global leader with expertise in power distribution and circuit protection; backup power protection; control and automation; lighting and security; structural solutions and wiring devices; solutions for harsh and hazardous environments; and engineering services. Eaton is positioned through its global solutions to answer today’s most critical electrical power management challenges.
Eaton is a power management company with 2015 sales of $20.9 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com.
About RMD Ltd
R.M. Donaldson (RMD Ltd) is an independent specialist in data centre and server room infrastructure. It can manage every step of the data centre design and build process and is one of only a handful of UK companies with the capacity to supply, install and maintain power protection and cooling for IT.
A trusted partner, RMD Ltd’s fully accredited engineers ensure the smooth running of critical IT services for some of the UK’s biggest banks, retailers and the emergency services. Working with organisations across the country, RMD Ltd’s client list includes NATS, Aggreko, NHS, GlaxoSmithKline and AutoTrader. For more information on RMD products and service please email email@example.com or call on 01259 222320.
Reader enquiries: Sales, Tech & Service Support - AC UPS Systems, 270 Bath Road, Slough, Berkshire, SL1 4DX, United Kingdom. Tel: +44 (0) 1753 608 700, Email: PowerQualityUK-Info@eaton.com
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