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UPS Service Plans - Powerware Series

Eaton Care Options:

Service Plans
Description Service Plan
  Standard Enhanced Premier
1 preventive maintenance visit/year (according to factory instructions; battery test, function test, alarm check-outs, cleaning, test report) Tick Tick Tick
Technical updates Tick Tick Tick
Repair service, 5 days per week 9-5pm mon/fri Tick    
Repair service, 7 days per week, 24 hours per day (7x24) 6 hr response   Tick  
Repair service, 7 days per week, 24 hours per day (7x24) 4 hr response     Tick
Hot-line assistance 24 hour Tick Tick Tick
Spare parts included (excludes batteries except under warranty) Tick Tick Tick
Emergency service, response within end of next working day Tick    
Emergency service, response within 6 hours, (round the clock service every day of the year)   Tick  
Emergency service, response within 4 hours, (round the clock service every day of the year)     Tick
Travel and labour costs included Tick Tick Tick
Repair labour included Tick Tick Tick

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