UPS Service Plans - Pulsar Series

Maximize your peace of mind and the reliability of your installations while dramatically increasing service continuity and uptime.

For your Pulsar series UPSs, Eaton offers you a full range of distributed Service Packs. These competitively priced turn-key solutions optimize your UPS performances and enhance the availability of your equipment while meeting your financial constraints and technical requirements.

• Eaton Pulsar Series Services Datasheet (pdf, 94KB)
• Contact Eaton Services

Eaton Service Packs

With the ready-to-use Service Packs, you receive solutions that are customized and adapted to your needs.

• Start-up and first warranty extension service packs:
  • Warranty+ Gold
  • Warranty+ Silver
  • Start-Up+
  • Warranty+
• Maintenance service packs:
  • Connect
  • Exchange
  • Visit
  • Battery+

Every Service Pack provides you with the best service levels adapted to your needs.

Start-up and first warranty extension service packs
Description	Start-Up+	Warranty+	Warranty+ Silver	Warranty+ Gold
On-site start-up
Warranty extended to 3 years
3 on-site visits over 3 years

Maintenance service packs
Description	Exchange	Connect
Personalized call center Customer Support
Standard replacement on product failures
Un-wiring of the old UPS
Wiring and start-up of the new UPS
Description	Visit
Personalized call center Customer Support
1 preventive maintenance visit/year
Detailed report after each visit on checkup completed and overall condition of the UPS
Special rates on spare parts and labor
Description	Battery+
Standard replacement of old battery
Direct on-site delivery of new battery kit
1-year warranty on new battery