Large UPS Service PlansEaton's three-phase UPS service options provide the system uptime, convenience and value that is right for you and your business. You can leverage on-site services to meet your specific site or application needs for UPSs, batteries and related equipment. With 240 customer service engineers in North America, we have more factory trained personnel than any other UPS manufacturer and customers consistently rank our service number one in quality.
An overview of each service plan option is below.
To view plan details and the best service plan for your UPS, select your product.
We are so confident about the performance and reliability of the Eaton UPS and battery system they are backed by a standard factory warranty. See the specific startup and warranty coverage for your UPS, battery and power distribution equipment.
Flex Custom Plans
The Flex custom service plan is Eaton’s most powerful coverage option. You decide what services, features and benefits are right for you. Choose coverage and response times, number of annual corrective and preventive maintenance visits and battery coverage needs. The choice is yours.
Eaton’s PowerTrust service package includes 7x24 on-site corrective maintenance, 8-hour response and an annual 5x8 preventive maintenance visit. Plus, the added protection of an annual battery performance check.
All service plans include PredictPulse remote monitoring (parts purchased separately) and optional battery parts and labor coverage. Electronic parts and labor is covered under all plans. Additional preventive maintenance visits can be added to any package. Start-up is purchased separately for Eaton BladeUPS, RPP and 9355. Eaton 9390 includes a 5x8 startup. Discounted spare parts, upgrade kits and time and material visits are included with all plans except PowerTrust Value.
- PC, Workstation & Home AV UPS
- Eaton 3S (550-700 VA)
- Eaton Ellipse ECO (1200-1600VA)
- Eaton 5E (650-2000VA)
- Eaton 5S (550 - 1600VA)
- Network & Server
- Eaton 5SC (500 - 1500VA)
- Eaton 5SX (1250 - 3000VA)
- Eaton 5P (650-1550 VA)
- Eaton 5PX (1500-3000 VA)
- E Series DX (1-3kVA)
- Eaton 9130 (700-6000 VA)
- Eaton 9SX (700-6000 VA)
- Eaton 9PX (1-3 kVA)
- Eaton 9PX (5-11 kVA)
- Eaton 9E (6-20 kVA)
- Eaton 9155 (8-30 KVA)
- Data Center & Facility UPS
- BladeUPS (12-60 kW)
- Eaton 93E (15 - 400 kVA)
- Eaton 93PM (30-200 kW)
- Eaton 93PR (25-200 kW)
- Eaton 93PS (8-40 kW)
- Power Xpert 9395 (200-1100 kVA)
- Power Xpert 9395P (300-1100 kVA)
- Industrial UPS
- Eaton 9PHD Industrial (30-200 kVA)
- Marine & Offshore UPS
- Eaton 9130 Marine (1000-3000 VA)
- Eaton 9PX Marine (1500-3000 VA)
- Eaton 9155 Marine (8-30 kVA)
- Eaton 9PHD Marine (30-200 kVA)
- Power Xpert 9395 Marine (225-1100 kVA)
- DC Power