man testing batteries

Large UPS Services

Eaton Global Services provides world class service through 300 Customer Service Engineers in North America and 1200 internationally. Global Services factory-trained and authorized technicians are there when and where you need them to deliver 7x24 factory certified service support. Common service plans for our large UPS include: proactive service plans, comprehensive service coverage, start-up service, and UPS Preventive Maintenance.

All plans can be used with:
Powerware 9305
Eaton 9315
Powerware 9330
Powerware 9355
Powerware 9340
Powerware 9370
Static Transfer Switches

Large UPS Service Plans

ProActive Service Plan

  • Prevent potential downtime by taking steps ahead of time
  • Above and beyond standard warranty
  • 7x24 Corrective Maintenance coverage
  • Remote Monitoring Advance Response Service
  • Annual power protection audit assessment of power protection and load configuration
  • Web access to account information and site service activity
  • 7x24 Start-up Service

UpTime Guarantee

  • Recommended service plan provides uptime of your UPS
  • One step above the ProActive Service Plan in that it offers battery preventive maintenance along with UPS preventive maintenance
  • All of the ProActive Service Plan features plus battery Preventive Maintenance
  • Available for first year of service through an upgrade fee on the Eaton 9315 or Powerware 9330

Start-Up Service

  • Validate the installation integrity of your UPS
  • Perform a full mechanical inspection
  • Start-up your UPS system
  • Verify all operating and monitoring parameters
  • Provide basic operational training

    UPS Preventive Maintenance

    • Maximizes UPS efficiency and uptime while preventing load loss
    • Comprehensive maintenance plan
    • Calibration of all metering and protective features
    • Functional testing of all transfer conditions
    • Inspection of online performance of equipment with load
    • Installation of system upgrades where applicable
    • Review of alarm states, history and upgrade status
    • Examination of interfaces to other powertrain equipment
    • Visual check on batteries and battery environment
    • Written evaluation providing you a historical record of your equipment performance